At SSCY we believe that children, youth, and families are children, youth & families, first.  We will practice in a family-centred way.  We support a team approach in all aspects of our organization.  We aim to work in partnership with you.  We respect the vital role that families play in their children and youth’s growth and development.

Children, Youth & Families have the right to:

• Quality care and service
• Treatment that is courteous, dignified and respectful
• Respect for your language, personal beliefs and culture
• Information you can understand and opportunities to ask questions
• Make choices and decisions
• Emotional support
• Confidentiality and privacy

Families have the responsibility to:

• Seek the information you need
• Provide care providers with up-to-date information
• Determine goals, expectations and plans for your child or youth, in collaboration with your team of service providers
• Treat care providers with courtesy, dignity and respect
• Provide feedback on the service you receive

The goals and service plans are yours, and need to be compatible with the unique circumstances of your family and your service organization.  We will assure as fully informed decision-making as possible, to assist you in short and/or long term planning for your child, youth and family.